Terms & Conditions of Use
Terms and Conditions of Use
Last Updated: November, 18th 2019
Welcome to the website. These Terms and Conditions of Use (“Terms”) apply to The BoxMaker Inc.’s family of websites, including boxmaker.com and fantastapack.com, whether accessed and/or used via personal computers, mobile devices or otherwise, and other interactive features or downloads that are operated and made available by us (“Sites”). The Sites are owned and operated by The BoxMaker, Inc. (d/b/a Fantastapack) (“Company,” “we” and “us”). In addition to the Content on the Sites, the Sites provide you with opportunities to design products, order design services and complete purchases (“Services”). BY USING OUR SITES AND THE SERVICES YOU ARE ACCEPTING THE PRACTICES DESCRIBED IN THESE TERMS AND THE TERMS OF SERVICE OF ALL THIRD PARTY PLUGINS UTILIZED ON OUR SITES. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE SITES AND EXIT IMMEDIATELY. WE RESERVE THE RIGHT TO MODIFY OR AMEND THESE TERMS FROM TIME TO TIME WITHOUT NOTICE. YOUR CONTINUED USE OF OUR SITES FOLLOWING THE POSTING OF CHANGES TO THESE TERMS WILL MEAN YOU ACCEPT THOSE CHANGES. UNLESS WE PROVIDE YOU WITH SPECIFIC NOTICE, NO CHANGES TO OUR TERMS WILL APPLY RETROACTIVELY. Additional terms and conditions may apply to the purchase of products, such as shipping and return policies. By using the Sites, you agree to such terms and conditions.
One main function of the Services is to allow you to upload your own content (“User Content”) to create custom labels and packaging (such customized material being “Product”). You must be at least 18 years old to upload User Content to the Services or make purchases through the Sites. In order to provide you the Product you request, you hereby grant Company a non-exclusive right to use, print, reproduce, transmit and distribute your User Content solely to provide you with the Product you have ordered. Additionally, from time to time Company may request from you the right to commercially display the Product, including your User Content, as an example of Company’s capabilities. If you agree to such a request, then you hereby grant Company a worldwide, non-exclusive, royalty-free, fully paid-up, perpetual, irrevocable, sublicensable right and license to use, display and reproduce your User Content as embodied in the Product for marketing, promotional and other commercial purposes. You represent and warrant that you have all rights necessary in and to the User Content to grant Company the rights set forth in this section. You are solely responsible for all User Content you make available on the Services. You must not upload any Prohibited Content (as hereinafter defined) to the Services. Company has the right, in its sole discretion, to determine what User Content constitutes Prohibited Content, although you acknowledge and agree that Company does not pre-screen User Content and is under no obligation to monitor the User Content you upload onto the Services. If Company determines that your User Content is Prohibited Content, Company may cancel your order without any further obligation to you. “Prohibited Content” means (i) copyrighted material that is made available on the Services without the express permission of the owner, (ii) material we deem abusive, deceptive, pornographic or otherwise inappropriate, (iii) unlawful content (iv) content that could harm minors in any way or (v) material that violates the rights of others.
You may only purchase products and services which appear on the Sites and are eligible for delivery to your area. However, Company makes no promise that products and services available on the Sites are appropriate or available for use in locations outside the United States (“Territory”), and accessing the Sites from territories where its contents are illegal or unlawful is prohibited. If you choose to access the Sites from locations outside the Territory, you do so at your own risk. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use, and sale of any item purchased from the Sites.
Products, Content, and Specifications.
If you place an order on Fantastapack.com to purchase custom products or other services, you agree that all charges, taxes, and shipping/handling fees will automatically be charged to the credit card or paid by you with an approved payment method.
Production of all items ordered is subject to the terms outlined below in the "Production Turnaround Time" section and will not begin until an order is fully paid, including shipping (see “Shipping Method” below) and handling fees.
Once the print file(s) associated with an order has been submitted and thus approved by you as described below in the "Production Turnaround Time" section, the order is considered "In Production" and no changes will be allowed to the print files, job characteristics, or production turnaround time. After an order is In Production, the total amount due, including applicable taxes and shipping/handling fees, shall be deemed fully paid and non-refundable, except as provided for in the Return & Refund Policy below. Additional Service Fees, List Purchase, and USPS Postal Costs are non-refundable. Except as provided for in the Return & Refund Policy below, any payment received from you shall be deemed fully paid to Fantastapack and non-refundable.
Production Turnaround Time.
Production turnaround time begins after we have received full payment for your order and verified that your artwork file(s) meets our Artwork Guidelines and passes pre-flight inspection.
Once your artwork file(s) has passed pre-flight inspection and is approved for production, you will have 24 hours to cancel your order, change shipping method, or amend your existing artwork file(s). Changing any other job characteristics apart from the decorative graphics (such as structural style, dimensions, material, or print options) before the 24-hour timeframe expires will be subject to a cancellation and you will need to place a new order with your new specifications.
After the 24-hour cancellation period, your order will be considered In Production and any payments for this order will be non-refundable (see Return & Refund Policy below).
If you have placed a sample order containing 4 or less boxes per line item (not applicable for our label or display products), production turnaround time begins after we have received artwork files and full payment for your order. You will not have the ability to change your artwork, cancel your order, or change your shipping method once your artwork files have been approved for production.
Orders that do not have an uploaded artwork file(s) (artwork in “Pending” status), or that have been flagged because the uploaded file(s) do not pass pre-flight inspection, production turnaround time will begin after we receive and approve your artwork files and received full payment for your order.
Production turnaround time is 10 days. For any box order containing 1 to 4 boxes production turnaround time is reduced to 3 business days. Please note that this timeframe only accounts for the printing and finishing of your final product but does not include shipping time. You should allow additional business days for delivery based on the shipping method you selected at the time of purchase.
When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on the Sites. All purchases from the Sites are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from the Sites pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
If your shipping destination is outside of the US, you may be required to pay taxes (including but necessarily limited to sales, value-added, use and excise taxes), tariffs, import fees, duties and/or other fees, charges or assessments related to your order. Fantastapack recommends consulting a Customs Broker to assist with this topic. Company does not collect any taxes, fees, duties or other charges or assessments for non-US shipments, and you will be responsible for paying them at the time of your order's receipt.
Return and Exchange Policy.
Fantastapack strives to provide you with the best possible custom packaging experience. If you are not 100% satisfied with your order for any reason, please contact our Customer Service department. Our representatives will document your dissatisfaction and get back to you before the end of the following business day.
In these specific cases do we refund OR reprint your order:
- 100% Refund or reprint on any Defective print orders
- Free expedited replacement on any orders lost in transit
All policies are subject to change without prior notification. Defective product refunds and reprints shall not exceed the amount paid by you or $1,000.00 (whichever is less). Determination of defect is at the sole discretion of Company. You may return or exchange only those Products that are Defective, provided that you notify us within 10 days after your receipt of such Products. “Defective” means that the Product does not substantially conform to the style, dimensions and/or artwork you provided to Company. In most cases, you will be requested to submit digital photos documenting the product defect and ship the defective products back to Customer Service. Certain jurisdictions may provide additional statutory rights. Nothing herein is meant to limit your return or cancellation rights under local law. In the event that the return or exchange is due to the Product being Defective, Company will be responsible for the shipping costs associated with such return.
Free expedited reprint on any orders lost in transit is limited to orders less than or equal to $250. Turnaround and shipping for reprint orders will vary depending upon available production capacity and manager's discretion. Refunds issued for late turnaround will be limited to no more than $200 and calculated as 20% of print total (excluding tax, shipping, and handling) for every business day (excluding weekends and holidays) that the order was late.
Because our products are made to order based on your custom specifications, any order considered In Production cannot be changed nor canceled, and no refunds can be applied. You, the customer, are responsible for ensuring that your order correctly specifies the size, artwork, quantity, style of product, and print option of your finished product. Fantastapack is not responsible for errors made by the customer during the ordering process.
Turnaround and shipping for reprint orders will vary depending upon available production capacity.
Fantastapack has made every effort to display as accurately as possible on the website the colors, images, and artwork uploaded or displayed within Art Studio, and to ensure that the proportions and style of all customizable products appear as accurately as possible. We cannot guarantee that your computer monitor's display of any color, artwork, sizing, or feature will be accurate. All refunds or reprints will be evaluated on a case-by-case basis and any refund/reprint shall be determined by Fantastapack in its sole discretion. Should Fantastapack, in its sole discretion, decide to replace any products or to refund or credit to you any amounts paid for an order, that replacement, refund, or credit shall constitute its entire, sole and exclusive liability, and your sole and exclusive remedy, with respect to that order.
If Fantastapack agrees to refund any amounts to you, you understand and agree that such refund shall be refunded to you by means of how the original payment was made (e.g., credit card). If you dispute any charge that is made to your credit/debit card, you agree that Fantastapack may authorize a third party vendor to handle and seek to resolve such dispute on Fantastapack’s behalf, which may include Fantastapack providing such vendor with the following information: your name, physical address, email address, phone number and the first 6 and last 4 digits of your credit/debit card number. You agree that Fantastapack may provide such information to the third party vendor and that the third party vendor may further disclose that information to your credit/debit card company, the bank issuing the credit/debit card and Fantastapack’s merchant processing company for the purpose of resolving the dispute. Company will endeavor to have the third party vendor agree to maintain the confidentiality of such information.
If you dispute valid charges made by Fantastapack to your credit/debit card and your dispute is subsequently found to be fraudulent, you agree to reimburse Fantastapack for Fantastapack’s expenses (including bank’s and attorney’s fees) incurred in connection with resolving the dispute.
Accuracy of Information.
We attempt to ensure that information on the Sites is complete, accurate and current. Despite our efforts, the information on the Sites may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currency of any information on the Sites. For example, products included on the Sites may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the Sites. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
Linking to the Sites.
While we do not prohibit creating or maintaining links from other sites to the Sites, we do reserve the right to require you to remove or disable any such link upon our request if we determine, in our sole discretion, that such link is malicious, harmful, offensive or otherwise inappropriate. Additionally, any links to the Sites must comply will all applicable laws, rule, and regulations.
From time to time, the Sites may contain links to sites that are not owned, operated or controlled by Company or its affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave the Sites. Neither we nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other sites. Neither we nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other site, or any content, materials or other information located or accessible from any other site, or the results that you may obtain from using any other site. If you decide to access any other site linked to or from the Sites, you do so entirely at your own risk.
You are prohibited from posting or sending any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. Such violations may subject the sender and his or her agents to civil and criminal penalties.
Account Registration and Security.
You understand that you may need to create an account to have access to all of the parts of the Sites or place an order. In consideration of your use of the Sites, you will: (a) provide true, accurate, current and complete information about yourself and your business as prompted by the Sites' registration form (such information being the "Registration Data") and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Company has the right to suspend or terminate your account and refuse any and all current or future use of the Sites (or any portion thereof). You are entirely responsible for the security and confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security of which you become aware. You are responsible for taking precautions and providing security measures best suited for your situation and intended use of the Services and Sites. We have the right to provide user billing, account, User Content or use records, and related information under certain circumstances (such as in response to legal responsibility, lawful process, orders, subpoenas, or warrants, or to protect our rights, customers or business). Please note that anyone able to provide your personally identifiable information will be able to access your account so you should take reasonable steps to protect this information.
For all charges for any products and services sold on the Sites, Company will bill your credit card or alternative payment method accepted by Company. In the event legal action is necessary to collect on balances due, you agree to reimburse Company for all expenses incurred to recover sums due, including attorneys’ fees and other legal expenses. You are responsible for purchase of, and payment of charges for, all Internet access services and telecommunications services needed for use of the Sites.
Access and Interference.
You agree that you will not use any robot, spider, scraper or other automated means to access the Sites for any purpose without our express written permission. Additionally, you agree that you will not: (i) take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure; (ii) interfere or attempt to interfere with the proper working of the Sites or any activities conducted on the Sites; or (iii) bypass any measures we may use to prevent or restrict access to the Sites.
Neither Company nor you shall be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond their reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God, war, revolution, civil commotion or acts of civil or military authorities or public enemies: any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; or labor unrest, including without limitation, strikes, slowdowns, picketing, or boycotts; inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers.
Representations and Warranties.
You represent and warrant that: (i) you are over the age of 18 and have the right and authority to enter into these Terms, and are fully able and competent to satisfy the terms, conditions, and obligations herein; and (ii) you have read, understood, agree with, and will abide by the terms of these Terms You represent and warrant that you are the owner of the user content that you submit and that the user content does not infringe upon the property rights, intellectual property rights (copyrights and trademarks) or other rights of others. You also represent that there are no outstanding disputes in connection with the property rights, intellectual property rights or other rights in the user content or any parts of the user content. You hereby represent and warrant to us that this agreement has been duly and validly executed and delivered by you and constitutes your legal, valid and binding obligation, enforceable against you in accordance with its terms; and that the execution, delivery and performance by you of this agreement are within your legal capacity and power; have been duly authorized by all requisite action on your part; require the approval or consent of no other persons; and neither violate nor constitute a default under the (I) provision of any law, rule, regulation, order, judgment or decree to which you are subject or which is binding upon you, or (ii) the terms of any other agreement, document or instrument applicable to you or binding upon you.
Your use of the Sites is at your OWN risk. The information, materials, products, and services provided on or through the sites are provided "As is" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, security or non-infringement of intellectual property. Neither company nor any of its affiliates warrant the accuracy or completeness of the information, materials, products or services provided on or through the sites. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.
All purchases made on or through the sites are subject only to any applicable warranties of their respective manufactures, distributors and suppliers, if any. To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either express or implied, including any implied warranties with respect to the products and services listed or purchased on or through the sites. Without limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation. We make no warranties to those defined as "Consumers" in the magnuson-moss warranty-federal trade commission improvements act. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.
No advice or information, whether oral or written, obtained from company or through the sites, materials, products, and services will create any warranty not expressly made herein.
You agree to indemnify, defend and hold harmless company, its officers, directors, employees, shareholders, affiliates, agents, successors and assigns from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these terms.
LIMITATIONS OF LIABILITY.
In no event will company, or any of its officers, directors, employees, shareholders, affiliates, agents, successors or assigns, nor any party involved in the creation, production or transmission of the sites, be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of the sites, any site linked to the sites, the materials and information contained on any or all such sites, or any products or services purchased on or through the sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.
In the event of any problem with the sites or any content, you agree that your sole remedy is to cease using the sites. In the event of any problem with the products or services that you have purchased on or through the sites, you agree that your sole remedy, if any, is to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on the sites. In no event shall company's total liability to you for all damages, losses, and causes of action whether in contract, tort (including, but not limited to, negligence), or otherwise exceed the greater of (a) twenty five dollars (us $25.00) or (b) the value of your purchase on the sites.
You or we may suspend or terminate your account or your use of the Sites at any time, for any reason or for no reason. You are personally liable for any orders placed or charges incurred by you or through your account prior to such termination.
Governing Law; Venue.
Any claim relating to, and the use of, the Sites and the materials contained herein is governed by the laws of the state of Washington. You consent to the exclusive jurisdiction of the state and federal courts located in King County, Washington. A printed version of these Terms will be admissible in judicial and administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
We do not guarantee continuous, uninterrupted or secure access to our Sites or Services, and operation of the Sites may be interfered with by numerous factors outside of our control. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. You agree that these Terms and all incorporated agreements may be automatically assigned by Company in our sole discretion. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. These Terms set forth the entire understanding and agreement between us with respect to the subject matter hereof. Sections 14 through 23, as well as those terms which by their sense or context that should survive the termination of this Agreement shall survive any termination or expiration of this Agreement.
Copyright and Ownership.
All of the content featured or displayed on the Sites, including without limitation text, graphics, photographs, images, moving images, sound, and illustrations ("Content"), is owned by Company, its licensors, vendors, agents and/or its Content providers. All elements of the Sites, including without limitation the general design and the Content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights. The Services and the Sites may only be used for the intended purpose for which such Sites and Services are being made available.
All trademarks, service marks and trade names of Company used herein (including but not limited to: the Company name, the Company corporate logo, the Sites name, the Sites design, and any logos) (collectively “Marks”) are trademarks or registered trademarks of Company or its affiliates, partners, vendors or licensors. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify Company trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the Sites, without Company's prior written consent. The use of Company trademarks on any other sites or network computer environment is not allowed. Company prohibits the use of Company trademarks as a "hot" link on or to any other sites unless establishment of such a link is approved in advance.
These terms and conditions are the entire agreement between you and Company and supersede any prior understandings or agreements (written or oral).
If you do not understand any of the foregoing Terms or if you have any questions or comments, we invite you to contact us at email@example.com.
All Site design, graphics, text selections, arrangements, and all software are Copyright © 2016, The BoxMaker, Inc. ALL RIGHTS RESERVED.