Return & Refund Policy
Fantastapack strives to provide you with the best possible custom packaging experience. If you are not 100% satisfied with your order for any reason, please contact our Customer Service department at firstname.lastname@example.org.
Our representatives will document your dissatisfaction and get back to you before the end of the following business day.
In these specific cases, we refund OR reprint your order:
- 100% refund or reprint on any Defective print orders
- Free expedited replacement on any orders lost in transit
All policies are subject to change without prior notification. Defective product refunds and reprints shall not exceed the amount paid by you or $1,000.00 (whichever is less). Determination of defect is at the sole discretion of Company.
You may return or exchange only those Products that are Defective, provided that you notify us within 10 days after your receipt of such Products. “Defective” means that the Product does not substantially conform to the style, dimensions and/or artwork you provided to Company. In most cases, you will be requested to submit digital photos documenting the product defect and ship the defective products back to Customer Service. Certain jurisdictions may provide additional statutory rights. Nothing herein is meant to limit your return or cancellation rights under local law. In the event that the return or exchange is due to the Product being Defective, Company will be responsible for the shipping costs associated with such return.
Free expedited reprint on any orders lost in transit is limited to orders less than or equal to $250. Turnaround and shipping for reprint orders will vary depending upon available production capacity and manager's discretion. Refunds issued for late turnaround will be limited to no more than $200 and calculated as 20% of print total (excluding tax, shipping, and handling) for every business day (excluding weekends and holidays) that the order was late.
Because our products are made to order based on your custom specifications, any order considered In Production cannot be changed nor canceled, and no refunds can be applied. You, the customer, are responsible for ensuring that your order correctly specifies the size, artwork, quantity, style of product, and print option of your finished product. Fantastapack is not responsible for errors made by the customer during the ordering process.
Turnaround and shipping for reprint orders will vary depending upon available production capacity.
Fantastapack has made every effort to display as accurately as possible on the website the colors, images, and artwork uploaded or displayed within Art Studio, and to ensure that the proportions and style of all customizable products appear as accurately as possible. We cannot guarantee that your computer monitor's display of any color, artwork, sizing, or feature will be accurate.
All refunds or reprints will be evaluated on a case-by-case basis and any refund/reprint shall be determined by Fantastapack in its sole discretion. Should Fantastapack, in its sole discretion, decide to replace any products or to refund or credit to you any amounts paid for an order, that replacement, refund, or credit shall constitute its entire, sole and exclusive liability, and your sole and exclusive remedy, with respect to that order.
If Fantastapack agrees to refund any amounts to you, you understand and agree that such refund shall be refunded to you by means of how the original payment was made (e.g., credit card).
If you dispute any charge that is made to your credit/debit card, you agree that Fantastapack may authorize a third party vendor to handle and seek to resolve such dispute on Fantastapack’s behalf, which may include Fantastapack providing such vendor with the following information: your name, physical address, email address, phone number and the first 6 and last 4 digits of your credit/debit card number. You agree that Fantastapack may provide such information to the third party vendor and that the third party vendor may further disclose that information to your credit/debit card company, the bank issuing the credit/debit card and Fantastapack’s merchant processing company for the purpose of resolving the dispute. Company will endeavor to have the third party vendor agree to maintain the confidentiality of such information.
If you dispute valid charges made by Fantastapack to your credit/debit card and your dispute is subsequently found to be fraudulent, you agree to reimburse Fantastapack for Fantastapack’s expenses (including bank’s and attorney’s fees) incurred in connection with resolving the dispute.